1) Do you match prices?
a. In most cases, YES, but it must be an in-stock item from a competitor. Please check the shipping rates of other competitors; as in many cases we are ultimately cheaper.
2) Do you offer team discounts, or discounts for schools or leagues?
a. Absolutely. Call us at (800) 456-0072 to speak with a customer service representative. Schools also receive special payment terms, which is advantageous when dealing with tight budgets.
3) Do you accept Purchase Orders?
a. Absolutely. We accept purchase orders from accredited educational institutions. Please fax all purchase orders to (540) 921-1475. You can also e-mail purchase orders to firstname.lastname@example.org.
4) When will my order ship?
a. Our shipping cutoff time is 2PM EST Monday - Friday. In-stock items will ship out that day if placed before that time.
5) How will my order ship?
a. Volleyball Direct has contract relationships with most common carriers (UPS, USPS, FedEx, etc.) however the majority of our shipments go through UPS. At checkout, if you select the following, your order will be delivered accordingly:
Standard Shipping service is available for orders placed before 2PM EST Monday-Friday for in-stock items. In-Stock items that are shipped via Standard service typically arrive no later than (5-8) business days after leaving our warehouse. By choosing Standard your package(s) will be sent via UPS, UPS SurePost or USPS depending upon shipment weight and destination, which is determined at the time of order packaging in our warehouse. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. Orders that weigh greater than 10 lbs. will be charged $1 per lb. for every pound over 10.
Guaranteed Ground shipping is currently handled through UPS. Guaranteed Ground service is available for orders placed before 2PM EST Monday-Friday for in-stock items. In-Stock items that are shipped via Guaranteed Ground are guaranteed to arrive in (2-5) business days after leaving our warehouse. By choosing Guaranteed your package(s) will be sent exclusively through UPS. Orders that weigh greater than 10 lbs. will be charged $1 per lb. for every pound over 10.
For additional details as well as information/rates on expedited shipping, please click the shipping information link at the bottom of the page.
6) How long will it take to receive my package?
a. You will receive a tracking number once your order has been processed and ready for shipment. This tracking number will give you up to date details on the location of your package. If for some reason you did not receive a tracking number, call us at (800) 456-0072 and we can assist you in obtaining tracking information.
7) Where are you located? Do you have a store near me?
a. We have only one retail store that is located in at 1720 Curve Road, Pearisburg, VA 24134. Our main warehouse and call center is also located at this location.
8) Do you charge sales tax?
a. At this time, we are only required to charge tax in the state where we are located, which is Virginia, at a 5.3% rate. Orders shipped outside of the state will not be charged state sales tax.
9) Can you expedite drop-ship orders from the manufacturer?
a. In some cases, usually for team sales, we may be able to request expedited shipping. This can also be done on a case by case basis with individual orders.
10) Can customer service representatives see into my online shopping cart?
a. No, we cannot see any activity in your shopping cart. If you are having issues or questions regarding your web order, please feel free to call us at (800) 456-0072 and a representative can answer any ordering questions that you have.
11) How do I know if my order has been placed?
a. When you complete your order online, you will receive an order number. Soon after, you will receive an email that will reference your number and confirm the product(s) you ordered. You will also receive a second email from us once the item(s) have been shipped from our warehouse. The second email will contain your tracking number from the carrier that we have used.
12) Can I cancel my order after it has been submitted?
a. You can cancel an order for any reason at any time. Keep in mind, we process orders very quickly and if an order has already shipped you may send it back to us for a full refund or exchange. All returned items must be in original unused condition.
13) Why do certain manufacturers offer and warranty and others do not?
a. Certain bat manufacturers will offer no warranty. In most cases, these bats typically have thinner walls, which are more susceptible to denting or cracking.
14) Who do I return my defective item to?
a. Most items have a manufacturer's warranty, which is passed directly to the customer. Volleyball Direct has no control over the terms or contents of the warranty. Items that do not have a warranty are clearly noted. Many manufacturers prefer that you deal with them directly. If you have a defective item, we will be happy to assist you in receiving a refund or replacement as quickly as possible, however please call for authorization.
15) I have lost my order receipt and need it for warranty purposes. Can you provide a copy?
a. Absolutely. Call us at (800) 456-0072 or e-mail us at email@example.com and we can quickly provide you with a copy.
16) If I buy something and I do not use it, can I return it?
a. Any item may be returned for exchange or refund provided it is unused, in the original packaging, and is returned within 30 days of the purchase date. The shipping document that was included in your package will have return instructions on that back.
17) How long will it take to process my return or exchange?
a. Your return or exchange will be processed in the order in which it was received. Once it has been processed, you will receive an email confirmation of the status. Due to seasonal volumes, returns/exchanges timelines may vary. Please call us at (800) 456-0072 if you have a specific question regarding your return/exchange.
18) Is beach volleyball a different sport from indoor volleyball?
Yes, at all levels - collegiately, internationally (Olympics) and professionally - beach volleyball is a different sport from court volleyball. The sport is played by two players in sand using different rules, unique skills and strategies, and specialized equipment. There are separate scholarships in NCAA programs, six in DI and five in DII. As with other new sports, many students on the first teams will be cross-over players from other sports, and we anticipate that many beach players will come from the indoor ranks in the early years. Regulating beach volleyball as a separate sport as soon as high school and club teams begin to emerge will minimize the regulatory and potential legal problems should participation grow sufficiently to warrant the addition of beach volleyball as a sanctioned by state associations.
19) Are high schools adding Beach/Sand Volleyball?
Arizona (AIA) added Sand VB as a sanctioned sport in November of 2012. California and Florida both have numerous high school leagues, and sanctioning issues are under discussion in their High School Associations. Per the Sports and Fitness Industry research (SFIA), participation in the 6-17 year-old female demographic increased by 64% between 2007 and 2013 to 356,000. USA Volleyball also saw a 450% increase in participation in their female U12-U18 programming.