We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item within 30 days from the original date of purchase. Items that are being returned must be in new and unused condition. Additionally, all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Items returned outside of the 30 day purchase period will be subject to a 10% restocking fee. Refused packages will be charged a 10% restocking fee. Shipping charges will be non-refundable.
Items Not Eligible for Return:
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:
- Jocks & Undergarments - Due to the personal nature of the product.
- Mouthguards - Due to hygenic reasons.
- Special Orders, Custom Orders, Team Orders or other Special Accommodations.
- Blemished Products
Most manufacturers provide warranty services for defective products, directly. For a reference guide on manufacturer's warranty information with phone numbers regarding equipment please note the manufacturer's contact information at the bottom of the page.
How to Return Merchandise:
We have made the return process as seemless and easy for you as possible. There are 2 options when wanting to return an item(s).
Please contact us at (800) 456-0072 for a return authorization number (RA #). Our customer service staff will provide you with instructions at that time.
Simply fill out the return form that was included in your packaging. One side of the form will have your order summary and the other side will have return instructions.
Please note that Volleyball Direct does not pay the return shipping cost for merchandise. If an item is determined to be defective we will do all that we can to ensure that your item is replaced promptly, without hassle.
We suggest that returned merchandise be boxed with no writing on the manufacturer's box. For example, we will not accept a return that uses a or shoe box as the outer box. If you called and obtained a Return Authorization Number, it must be displayed prominently on the outside of the shipping box. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to us.
Please address all merchandise returns to:
Direct Sports Returns Dept.
RA Number: ####### (fill in your RA Number)
P.O. Box 497 - 1720 Curve Road
Pearisburg, VA 24134
You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.
United Parcel Service - (800) 742-5877
United States Postal Service - (800) 275-8777
Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.
Return shipping cost (the cost to send an item back to our warehouse) is the responsiblity of the customer, therefore, we do not reimburse any return shipping costs. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our warehouse. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
In the event of a shipping error, please call us immediately so that we can send you the correct item(s) and arrange for return of the incorrect item(s).
We will waive the restocking fee if an eligible product is returned within 30 days of purchase; after this all other returns of eligible product will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected and processed.
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire.
To expedite the exchange process, we strongly suggest that you place a new web or phone order for the desired item(s), which will be processed quickly. You will then receive credit back to your card when we receive the returned item(s).
If you obtain and return authorization over the phone or use one of our return forms, we will process your return once we receive the original item. At that point, we will refund your card for the item(s) you wish to exchange and create a new order (re-charge your card) for the desired item(s).
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. We do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. We will do all we can to ensure that this process is hassle free.
If you refuse delivery, a 10% restocking fee will be applied to the item(s). Your shipping charges will not be refundable.
Damaged, Missing, & Lost Merchandise
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer credit for the original cost of the damaged item.
Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued credit for the original cost of the lost item.
Please allow 1 to 8 days for the processing of claims for lost UPS shipments and up to 30 days for lost USPS shipments.
Most items sold by Direct Sports - Volleyball Direct have a manufacturer’s warranty which is passed directly to the customer. Volleyball Direct has no control over the terms of the warranty. Items that do not have a warranty are clearly noted. Many companies prefer that you deal with them directly on defective products.
Mizuno (800) 966-1211
Volleyball Direct is proud to be an authorized retailer of many of the top brands in the volleyball industry. This designation means we've accurately represented each brand and that we emulate their commitment to customer service and satisfaction. By purchasing from an Authorized Retailer, your products will be covered by the manufacturers factory warranty should an item be defective due to manufacturing defects.